Support

Account & Login Issues

Having trouble signing in? Try resetting your password from the login page.BeyondlyAI supports email/password, Google, and Apple sign-in. If you're still having trouble, email us with your account email.

Subscription & Billing

Web subscriptions: Manage your subscription from Settings > Manage Subscription in the app. This opens the Stripe Customer Portal where you can cancel, update payment, or view history.

iOS subscriptions: Manage via your iPhone Settings > Apple ID > Subscriptions. Refund requests for iOS purchases must be directed to Apple.

Barcode Scanner Not Working

Make sure you've granted camera permission when prompted. If scanning doesn't detect a product, try entering the barcode number manually using the search feature. Not all products are in our database yet.

AI Analysis Accuracy

BeyondlyAI uses AI for ingredient analysis, meal plans, and workout plans. While we strive for accuracy, AI-generated content is for educational purposes only and may contain inaccuracies. Always consult healthcare professionals for medical or dietary advice.

Delete My Account

You can delete your account and all associated data from Settings > Delete Account in the app. This action is permanent and cannot be undone. If you have an active iOS subscription, cancel it first through Apple.